Make 3 People Smile Today
- Charisma is an important characteristic to become a successful businessperson or entrepreneur, but it doesn’t come naturally to a lot of people.
- Today, Mark Ford shares a simple way to be more charming along your journey to a rich life.
Today, I want to talk about one way to be more charming.
Charm is a crucial component of charisma. And charisma is a trait that will aid anyone, whether you’re a salesman or an engineer.
The technique I’m going to present I got from a colleague who uses it successfully every time he wants something from me. I am not sure he does it intentionally. I am not sure he even knows he does it. But I suspect he learned it during his 20-year career as a successful salesman.
Here’s what he does: He makes me smile.
He does it almost every time we meet. And I don’t know how. But I have observed that every time he pops his head into my office, he carries a big smile. Then he says something – anything – the purpose and usual effect of which is to get me to smile back.
This is not an easy accomplishment. As you might know, sometimes I’m a temperamental bastard. But even in my foulest moods, he has an astonishing record of squeezing that meltdown smile out of me.
What’s his secret? That’s what I’d like to know. But I know this: It starts with the fact that he tries. When someone cares enough about your feelings to try to make them improve, it feels good.
What he does is not common, but it is characteristic of the charismatic salesman. First, make your customer smile. After that, everything else is easy.
This isn’t some new or unique insight. Dale Carnegie wrote about “the value of a smile” 80 years ago in How to Win Friends and Influence People. And now, researchers like Amy Cuddy, author of Presence: Bringing Your Boldest Self to Your Biggest Challenges, are finding evidence of the ways smiles positively impact human psychology.
You may be the sort of person for whom this comes easily. If so, you need only realize what a talent you have and resolve to use it more. If you are less than gifted in the sunshine department (charisma-challenged, like me), you should consider adding this technique to your persuasion arsenal.
If it doesn’t come naturally, you’ll have to practice. You can start today. Here’s the challenge…
Make the next three people you meet smile. Make them smile before you do anything else. Say something – do something – to get that smile on their faces before you begin your conversation.
(Hint: You have to be really good to make someone else smile when you are frowning. So start off by smiling yourself. If you are really backward in this area – as I am – you might want to practice in the mirror before you experiment on a live subject.)
Try it out today. Three times. And see what happens.
You may notice the following:
- It will make you feel good.
- It will give you a feeling of power.
- Your smiling subject will be more open to your ideas and interests.
I know this, because I tried it myself.
I did it with one person. And then with another. My third subject was not an actual person, but a voice on the phone. Someone whose job it was to scold me for missing some sort of credit card payment.
Instead of acting snotty, I acted happy to hear from her. I even made a joke. The response was amazing. She abandoned her nasty script and spoke nicely to me. I could actually hear her smiling. We got the “problem” (something to do with a change of address) cleared up in record time.
I hung up the phone feeling much better than I would have expected. She was happy too. Not a bad result, considering the alternatives.
So there’s your action plan for today: Three people. Three smiles. Good luck.
About Mark Ford
Mark Morgan Ford is a lifelong practitioner of writing, teaching, entrepreneurship, martial arts and philanthropy. He has written more than two dozen books on business, entrepreneurship and wealth building (several of which were New York Times and Wall Street Journal bestsellers). As an entrepreneur, he has been involved in dozens of multimillion-dollar businesses, including one whose revenues exceeded $100 million and another that broke the billion-dollar mark. And as a real estate investor, he has been involved in more than a hundred projects and developments, from single-family homes to apartment buildings, office buildings and resort communities. He shares the lessons learned from his decades as an entrepreneur and investor with readers of Manward Digest.